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Order / Refund

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Notices

  • 1
    Multi-trip Query Range:
    The 'Multi-trip Query / Refund' feature only displays the most recent 5 orders within the last 6 months for the orderer.
  • 2
    Single Code Limitation:
    When using 'Single Code Query', only one order can be retrieved. If you have multiple booking codes or trips, we recommend using your ID for a multi-trip consolidated query.
  • 3
    Online Refund Deadline:
    Online refund / booking cancellation deadline: For departures from China (to Kinmen), before 12:00 noon you may cancel sailings departing on D+3 or later (D = today); from 12:00 noon onward, only sailings departing on D+4 or later. For departures from Kinmen, cancellation must be made at least 35 minutes before departure. If seats have been assigned and tickets issued, please visit the counter in person for refund processing.
  • 4
    Online Refund Handling Fee:
    An online refund handling fee of 10% of the original ticket price will be charged. The refund will be returned to the original credit card within 7-14 business days.
  • 5
    Consecutive Error Protection:
    To prevent malicious scanning and protect personal data, if the same set of credentials is entered incorrectly 5 consecutive times, the system will immediately lock that data for 3 hours, during which no queries can be made on the website.